Request data deletion

How to make a request

Email estenivn+dafni@gmail.com with the subject DAFNI data deletion request.

Include only enough information to help locate the relevant records:

• Your name and the email address or WhatsApp number used with DAFNI.
• The business that contacted you or the company workspace concerned.
• Whether you want to delete your user account, particular messages or contact information, or stop further WhatsApp messages.
• An invoice reference, if useful. Please avoid attaching a full invoice unless requested.

Do not email passwords, access tokens, bank-card details or identity documents with the initial request.

This opens your email application. Nothing is sent automatically.

What happens next

Privacy requests are currently handled manually. After verifying your identity and authority, we identify and review the relevant records and arrange an appropriate export, correction or deletion, subject to applicable retention requirements. Requests involving a company’s records may require authorisation from that company.

1. We review the request and ask for proportionate verification if needed.
2. We identify the relevant records and, where a business controls them, coordinate with that business.
3. We assess what can be deleted, de-identified or must be retained for a specific reason.
4. We respond with the outcome, any limitations and the expected handling of remaining copies.

Esteni Van Niekerk monitors requests. We aim to acknowledge them within five business days and resolve straightforward requests within 30 calendar days, subject to applicable requirements. We will explain delays, verification needs and any limits on deletion. These targets do not override legal deadlines.

There is no self-service deletion button or automatic deletion callback offered by this page.

When a business closes its account

For business closure, the agreed policy allows 30 days from closure to obtain an export before eligible operational records are removed. The planned initial process supplies an export on request to an authorised company administrator, following verification of authority and secure delivery arrangements. This process still requires implementation and verification. Individual privacy requests are assessed separately.

Backup copies after deletion

Under the planned backup arrangements, protected recovery copies may remain until the separate rolling 30-day backup window expires; these arrangements are not yet implemented and verified. Backups are not extra customer access, and completed deletions must be reapplied following a restoration. See backup arrangements and the development review note.

What deletion does and does not cover

A request can relate to account/profile information, contact details, communications, attachments and associated workflow records in DAFNI. Some records may require restricted retention for legal obligations, security, disputes or evidence of an opt-out.

Deleting a user account does not automatically delete an entire company’s records or other users’ data. Revoking Meta access or disconnecting an integration does not automatically erase records already received.

DAFNI cannot erase copies independently held by the issuing business, an accounting platform, email or WhatsApp recipients, or providers acting under their own obligations. Deleting information from DAFNI does not cancel an invoice or payment obligation.

Questions or stopping messages

If your aim is to stop WhatsApp reminders, say so in your request or tell the sending business directly; you do not need to ask for every record to be deleted. We will distinguish a channel preference from a deletion request.

Contact: Esteni Van Niekerk, estenivn+dafni@gmail.com. Further information is in the privacy policy.